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duralex Canada logo

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All articles

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How do I make a return?

Returns must be initiated within 14 days of receiving your order. Items must be unused and in the original packaging. Return costs are the clients responsibility, You may reach out to our customer support team at [email protected] to initiate the

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

What if my package gets lost or arrives damaged?

At Duralex Canada , we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant

What is your shipping policy?

[No international shipping]. Our standard shipping time within Canada is 7-10 business days. Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the ti